MyMalls Launches Mobile App

As a leader in the industry, user experience has always been at the very core of our business. MyMalls keeps exceeding customers’ expectations as we continuously add game changing features to our website. We went from a complete web redesign in 2016 to introducing the cost saving 3-in-1 package consolidation service in 2017.

Mission Our mission at MyMalls has always been the same, for our customers to have an unparalleled international shopping experience. The way we have set out to accomplish this is by designing the personal suites to be as easy and intuitive as possible. Online shopping has to be a hassle-free experience for members. Another one of our key strengths is our level of transparency. Customers have a complete overview of every step of the process from start to finish. Emails are sent from the moment the package arrives at our warehouse until it’s delivered safely in your hands.

More Personalization

We take great pride in the relationship MyMalls has built with loyal customers through our interactive website. Members place a lot of trust in us to forward their shipments in a time-and-cost effective manner. Therefore, we are continuously learning what our customers' needs are, in order to provide the best possible experience. We are currently living in a mobile era where the number of mobile users far exceeds desktop users - and it just so happens that MyMalls members have been petitioning for an app for quite some time. Well, we listened and in true MyMalls fashion, we jumped at the opportunity to take the user experience to another level. We are in the business of shipping made easy after all. Desktop users do not worry, MyMalls will continue to update the website for customers who are more comfortable behind a desktop.

MyMalls App Benefits

The MyMalls app does more than keeping track of packages. Downloading the app means members have easier access to our platform and therefore can undertake quicker actions regarding their shipments. Members can manage their entire shipment from the moment you are done with your online shopping. With both push and in-app notifications, members will receive updates regarding every step of the package in the warehouse and are able to track the package when it’s on its way to you.

Some of MyMalls app’s awesome features include:

1. Push notifications of the status of packages in the warehouse.
2. A complete overview of packages in the warehouse and in transit.
3. Save on shipping costs by combining 3 packages in 1.
4. Pre-register packages by uploading invoices and adding tracking numbers in advance.
5. Receive push notifications of tracking updates provided by the shipping courier.
6. Effortlessly pay for shipment with just 1 click.
7. Direct access to Customer Support and our help center.
8. Quick access to our cost calculator.
9. Regular MyMalls blog updates
10. An easy and fun account settings interface.

Where can I find the MyMalls app?

iPhone users can find MyMalls on the App Store. The same goes for all devices running on iOS. If you are not entirely sure where to locate the App Store or how to download apps, we have put together a couple of steps to help you get started.

FYI: The following steps do not apply to iPhone 5c, iPhone 5, iPhone 4s or the iPhone 4.

1. Go to your Home Screen and search for the App Store Icon:

*To install apps, you must either be signed in with your Apple ID, sign in or create one. So, if requested, sign in to the App Store to complete the install.

1. Once you have opened the store → tap Search on the bottom right of your screen. Then enter the name of the app: MyMalls.
2. Tap the Icon.
3. Tap GET. Then tap Install.
4. If your iPhone has Face ID enabled, double-tap the Side button then look at the screen to authenticate.

Download the MyMalls App on iOS.

Android phone and tablet Pull out your Android phone or tablet and follow the steps below to download the MyMalls app:

1. Using your Android mobile device, go to the Google Play Store or tap the icon from your Home screen.
2. Open Google Play by tapping the Play Store app:
3. Go to Search and type MyMalls.
4. Tap the MyMalls icon.
5. Tap the Install button, then confirm by tapping OK.

Download the MyMalls App on Android.

Remember to enable push notifications for automatic updates of packages. The MyMalls app will keep you in the loop from the moment your order arrives at our warehouse until it arrives on your doorstep.

Need help setting up push notifications on your device? Follow this link for further instructions.